1. Do I have to wear a facemask in the common areas?
Yes. All residents and visitors are required to wear a facemask in all common areas, coming or going. If a person is symptomatic or not, wearing a facemask dramatically decreases transmission of the virus. Please, wear a facemask and socially distance yourself while in the common areas.
2. Are the leasing offices still open?
Leasing office hours are property specific. If you are interested in learning a specific property’s leasing office hours, please contact that property. Property contact information can be found on our properties page.
3. I have lost my job to COVID-19, what do I do?
We understand that COVID-19 has affected everyone in some way or another. If you have lost your job to COVID-19 please contact your leasing office to discuss if you are eligible for an interim recertification to decrease your rent.
4. Are leasing offices still handling interviews, annuals, recertifications, etc., in person?
Each property has different protocols in place. Ensuring everyone’s health and safety is our first priority. Some properties may hold interviews over the phone, deliver documents to resident’s doors, or handle all documentation via email. Taking care takes time, so please be patient with us as we navigate new ways of working. To learn the practices your property has in place, please contact the leasing office. Property contact information can be found on our properties page.
5. To stop the spread of COVID-19, can I still place a maintenance service request?
Residents can contact the leasing office via phone or email to make a maintenance service request. If it is after hours please can contact the emergency maintenance after hours number located on the front page of their house rules.
We are currently setting up online resident portals for all properties to make maintenance service requests and more. To learn if your property has an online resident portal, please contact your leasing office.
6. To stop the spread of COVID-19, can I apply online?
We are committed to the safety and comfort of all of our current and future residents and staff. All properties can send applications via email for future residents to fill out on their own.
However, all applications must be physically signed in front of a property manager or a notary. Applications cannot be signed electronically nor without a property/notary witness. For more information on applying online, please contact the property you wish to apply to.
7. To stop the spread of COVID-19, can I pay online?
We are currently setting up online resident portals for all properties to pay online and more. To learn if your property has an online resident portal, please contact your leasing office.
If your property does not currently offer a resident portal, please continue current practices to pay rent on time.
8. Are your properties offering in-person tours?
In-person tour availability is property specific. We want to ensure the health and safety of all of our residents, staff, and future tenants. Each property has different measurements put in place best suited for the safety of all parties involved. To learn if the property of your interest is giving in-person tours, please contact that property directly. Property contact information can be found on our properties page.
9. Are your properties offering virtual tours?
Virtual tour availability is property specific. All properties are capable of sending photos via email to any interested future resident. Some properties have videos of units and/or links to virtual tours on third-party websites that they can provide interested future residents. All property photos can also be found on our properties page. If you are interested in viewing a property virtually, please contact that property to learn of their available virtual options. Property contact information can be found on our properties page.
